Our return and exchange policy is applicable for:

1) Defective or damaged item that caused by our side.

2) For size exchange. Please note that we do not provide refunds.

You can change the defective item or change size for another product within 7 days (for both local and international orders) of receiving the goods provided it is unworn, unwashed, and unaltered condition with all tags attached. Only shipping cost for the return of the defective item will be borne by She Qeen Collection. The shipping cost for the exchange item will be borne by the customer. Please note that the shipping cost for exchange item may result to 3x shipping cost (When first place order, when return back to us, when ship back to customer). 

You may deliver the return item to:

She Qeen Collection,
2-15-3, Jalan Medan Pusat Bandar 8,
Bangi Sentral Seksyen 9,
43650 Bandar Baru Bangi,
Selangor Darul Ehsan.

However, customers are advised to notify us at sheqeenco@gmail.com.my or whatsapp our customer service at +6011-5623 7628 by quoting the order number and the product details before proceed with the shipment for exchange.

Sale items and purchases made with discount coupons are non-returnable.